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Terms and Conditions - Jewellery

Our general guidelines for Terms and Conditions can be viewed in the Watch section - Terms and Conditions.

All of your consumer rights will not be effected but, as many items of jewellery will be made to customers’ specifications, we ask you, please, to read through the following terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them for any use and transaction you make.

Also read our Privacy Statement section detailing our use of your personal information.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

 

1. Order and Purchase process
  1.1 All orders placed on this website or through Watchintime.com will be subject to acceptance in accordance with these terms and conditions.
  1.2 All orders placed for products of jewellery are made to your own specifications. Confirmation and acknowledgment via e-mail will validate to you all details. Please check them carefully and confirm your acceptance.
  1.3 Each item made will be unique to you as all jewellery is handmade. For this reason a 20% deposit will be required with each order. This is a non refundable sum. Your statutory rights are not affected.
  1.4 The 'Final Order' stage sets out the final details of your order. Following this, we will send to you an 'Acknowledgement of Purchase' email detailing the product(s) you have purchased.
  1.5 A few days prior to delivery we will contact you. You have the right to inspect the goods and ask for minor changes to be made should you feel that we have not followed your instructions to the letter. If you cannot inspect the goods personally, you have the right to require photographic evidence of the final product and any other relevant information concerning it. If all is in order we will require the remainder of the due payment.
    We do not provide direct access to the details of your purchase on this website. You are therefore advised to print out the 'Acknowledgement of Purchase' email for your own records. If you wish to obtain specific details of your previous purchases please contact us.
2. Delivery
  2.1 We currently deliver products anywhere globally but we reserve the right to refuse delivery to certain countries and/or locations. We may also require prior full proof of identity.
  2.2 Delivery charges and estimated time scales are specified when you place an order. Delivery is free of charge within the UK. We reserve the right to charge for delivery under certain circumstances. We will inform you if it will be the case. We make every effort to deliver goods within the estimated time scale, however delays are occasionally inevitable due to unforeseen factors.
  2.3 Watchintime.com shall be under no liability for any delay or failure to deliver the products within the estimated time scale. Orders can be collected by hand, directly from us, with appropriate proof of Identity such as passport, driving licence or any other document we consider appropriate and only after the full payment has been settled.
  2.4 Responsibility for loss and damage to products passes to you once the products are delivered.
  2.5 In general the delivering agent will be:
    a) Royal Mail special delivery service for the United Kingdom (including the outer British Isles and Northern Ireland addresses)- Free Of Charge
    b) FedEx secure delivery for any other country worldwide;
    c) In special circumstances, Watchintime.com may choose a different delivery agent.
  2.6 The delivery address is provided by you when placing the order. Goods are deemed to be delivered when our delivering agent delivers them to the delivery address (you will be asked to sign a delivery note) or, in the case our delivering agent attempts without success to deliver the goods at your delivery address, when they are collected by you at the address indicated by our delivering agent in the ticket he/she will leave at the delivery address. You are required to collect the goods within 5 working days from receiving the notification. Once the 5 working days are elapsed, goods will be deemed to have been successfully delivered and returns can only be made under the return policy conditions (See 4).
  2.7 You are advised to provide in your purchase order to us a delivery address not accessible by third parties. For the avoidance of misunderstandings, goods are deemed to be delivered when delivered at your delivery address or collected at the collection address indicated by our delivering agent, as the case may be, and not when delivered to you personally.
3. Order Acceptance / Payment
  3.1

In considering your application we will verify your ID with an ID verification agency. It is important that you give us accurate information. We will check your details with fraud prevention and protection agencies*.
Please telephone us on +44 208 099 4811 if you want to have details of those credit reference and fraud prevention and protection agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.
You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.

  3.2 Once we receive your order, Watchintime.com checks your credit / debit card details and takes a 20% deposit payment from the card. In the event that we are unable to supply the goods, we will inform you as soon as possible. A full refund will be given when a deposit was already paid.
  3.3 The price you pay is the price quoted and agreed by you at the time you have placed the order. Whilst we make every effort to ensure that all prices quoted are correct, errors sometimes do occur. If such an error in the price of the goods you have ordered is discovered, we will let you know of this as soon as possible. You will be given the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you we will treat the purchase as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
  3.4 Payment can be made either online by Debit/Credit Card by first choosing your order and then following the 'Proceed' and then 'Check Out' sections or by contacting us directly.
  3.5 Title to any products you purchase on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
  3.6 All prices include VAT (where applicable) at the appropriate current rates but exclude delivery charges, unless expressly stated.
  3.7 Watchintime.com may at its sole discretion cancel your order; in which case Watchintime.com shall return any monies received from you, within 3 working days of cancellation of such order. The refund will be made to the Debit/Credit card used at time of purchase/deposit.
  3.8 You agree that in any event Watchintime.com shall have no liability to you for any loss, damage, costs, expenses or for any other claims that you may incur.
  3.9 You agree to indemnify Watchintime.com in full against all costs and outgoings incurred in obtaining payments from you in the event that a failed payment occurs
4. Returns and Substitutions
  4.1 With exclusion of personalised items we provide the option of a partial (75%) refund within 10 days of delivery, no questions asked (see 4.4 below). Please contact us to discuss this further, as management has the ability to waive these limitations on a case by case basis. In the unlikely event that the goods turn out to be faulty, damaged or different from those the customer ordered, Watchintime.com will make good the item free of charge or refund the item in full.
  4.2 Returns of orders will be confirmed only when we have received the item(s), unworn, together with its original packaging and certificates (where applicable) all in their original condition. Non-return(s) of the certificate will be charged at £130 for a replacement certificate and you may be charged a replacement cost for packaging and any other collateral material missing or damaged.
  4.3 Should the client not like their jewellery, we would be happy to remount the stone(s) (where one or more were selected) in a design of their choice, without charge, save for any additional metal, stones, diamonds or labour required and a nominal £50 administration and processing charge.
  4.4 All returns are subject to verification and authentication by the Watchintime.com team. Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client, may be considered for return and refund on a case by case basis. For hygienic reasons, earrings will not be considered for return, unless faulty. For security reasons we request that you only use the name “SWC Ltd.” on the packaging of your returned item. To arrange a return we would require you to contact your Watchintime.com Customer Services representative who will provide you with further instructions. Note: Watchintime.com will not be responsible for loss or damage of returned shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation. If you have any questions regarding returns please send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  4.5 All Ring and Jewellery sizes and measurements are approximate but we endeavour to ensure that the sizes and measurements are accurate. If you do not know the ring size, please leave the ring size as “I Don't Know”, and we will make the ring a standard ring size (between L – M). Once you have received the ring and are able to determine the correct size, you can send it back to us for a free resize. However if you requested  a specific ring size with your initial order and this turns out to be incorrect, the resizing will be charged at our standard rate of £45 including VAT which covers the cost of laser resizing that provides a better quality finish and added strength.
  4.6 Goods will remain property of Watchintime.com until they have been fully paid. In case you receive goods you have not paid for and you are requested by Watchintime.com to return the same, you have to do so immediately without delays. Watchintime.com will incur the costs of delivery. Should you fail to return the items immediately Watchintime.com may charge you interests at the rate of 2% per day from the second day after you have been notified of receiving the wrong goods.
  4.7 Watchintime.com merchandise has a limited 30 day warranty guaranteed against defects in manufacturing and workmanship. This warranty does not apply to items subjected to excessive wear, abuse or physical damage whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and Watchintime.com shall not be held liable for any loss, theft or damages that may subsequently occur.
5. Intellectual Property
  5.1 You acknowledge and agree that all copyrights, trademarks  and all other intellectual property rights in all materials and content made available to you as part of your use of this website shall remain at all times vested in us. You are only permitted to use this material if expressly authorised by us or our licensors (as appropriate). The content of this website (including but not limited to any video, pictures, text, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose stated below.
  5.2 You acknowledge and agree that the material and content contained within this website is made available to you for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
6. Liability and Indemnity
  6.1 You must take all the necessary steps to safeguard your own        personal safety. We accept no liability for death or personal injury, unless caused by our own negligence. Nothing in these terms and conditions excludes or limits liability caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
  6.2 Subject to Section 7 below, Watchintime.com will use reasonable endeavours to verify the accuracy of any information on the site but gives no representation or warranty of any kind (whether express or implied, statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Watchintime.com will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Watchintime.com accepts no liability of any kind for any loss or damage for actions taken in reliance on material or information contained on the site.
  6.3 Subject to Section 7 below, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether expressly or implied) are hereby excluded to the fullest extent permitted under applicable law.
7. We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.
8. General
  We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through Watchintime.com. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.